WHAT YOU NEED TO KNOW
Wheeler’s has been trusted to carry out exceptional plumbing and heating work across Wiltshire, Somerset and the surrounding counties since 1982.
Founded as a family business and now an Employee Owned Trust with over 120 staff, we’ve delivered more than £250 million worth of projects large and small, while staying unwaveringly true to our principles: clear pricing, dependable engineers, and a service built around the customer.
That’s probably why we’ve remained the first choice for anyone in the area who needs help with a project, a plumbing repair or ongoing maintenance on their domestic or commercial property. We like to make sure you know what to expect from us when you call us in to help with any plumbing and heating problems, so we’ve put together a list of answers to the questions our customers ask most often, covering pricing, emergency response, servicing and landlord support.
If your question isn’t asked and answered among those featured below, just get in touch and we’ll happily talk you through it.
The cost of plumbing and heating work depends on the nature of the job, the complexity involved, the time required and any materials or replacement parts needed. Wheeler’s offers both fixed-price quotations and hourly rate options depending on the work being undertaken. Survey visits are provided free of charge and all costs are explained before work begins. During normal working hours there is no call-out fee, although a minimum labour charge may apply. We pride ourselves on transparent pricing with no hidden costs.
Subject to engineer availability, we always endeavour to assist with urgent plumbing and heating issues and will try to reallocate resources where possible to help customers in need. Our team prioritises emergencies based on severity and potential risk. If safe to do so, customers should isolate the water supply in the event of a significant leak and provide as much information as possible when contacting us.
Wherever possible, we aim to minimise disruption. Some plumbing and heating work may require a temporary interruption to water or heating supplies, but our engineers will explain this beforehand and keep downtime to a minimum. Once the work is complete, systems are fully tested and commissioned where necessary to ensure everything is operating safely and correctly before we leave.
Most boiler manufacturers recommend annual servicing to help ensure safe and efficient operation. Regular servicing can help maintain manufacturer warranties, improve reliability, reduce the likelihood of breakdowns and identify developing issues before they become costly repairs. Wheeler’s can also provide service reminders by email or telephone to help customers stay on schedule.
A well-maintained boiler can often operate more efficiently than one that has been neglected, although the level of savings will vary depending on the age, condition and usage of the appliance. Regular servicing helps ensure the boiler is operating safely, efficiently and reliably while identifying potential faults before they develop into larger problems.
A boiler service provides an assessment of the boiler’s safety, operation and condition at the time of inspection, but it cannot predict every future fault. If a problem develops after a service, customers should contact our team and we will investigate the issue promptly. Any concerns relating to workmanship will be addressed professionally and fairly, and we will work with you to find a suitable resolution.
Yes. We regularly work directly with tenants on behalf of landlords and property managers. Appointments can be arranged directly where authorised, and we provide clear communication before and after visits. Our engineers respect tenants’ homes, identify any additional issues that may need attention and keep landlords or managing agents informed throughout the process.
Yes. We provide comprehensive maintenance services for landlords and property managers, including plumbing repairs, heating maintenance, boiler servicing, emergency call-outs, inspections, certification and compliance support. We can liaise directly with tenants and letting agents, maintain service records, provide clear reporting and help ensure properties remain safe, compliant and occupied.
Yes. All engineers working within our Building Services Department are DBS checked. Additional checks can be arranged where required by specific clients or project requirements.
Our plumbing and heating engineers hold recognised industry qualifications including City & Guilds and NVQ certifications relevant to their trade. Wheeler’s employs Gas Safe Registered engineers for gas work and OFTEC qualified engineers for oil-fired systems and associated services, on both a domestic and commercial level. Ongoing training ensures our teams remain up to date with legislation, safety requirements and industry best practice.
Customer satisfaction is a priority at Wheeler’s. If you have any concerns about work carried out, please contact our office and we will investigate promptly. Where necessary we will arrange a return visit, discuss the issue openly and work towards an agreed resolution. Our aim is always to provide a professional service and ensure our customers are happy with the outcome.
We currently accept payment by bank transfer, cash or cheque. Customers receive clear invoices and payment information for all completed works. For larger projects, staged payments and deposits may be agreed in advance where appropriate.
From annual boiler servicing to emergency leaks and ongoing landlord maintenance, Wheeler’s has provided dependable heating and plumbing services across the region for over 50 years.
Our Gas Safe and OFTEC qualified engineers cover Frome, Trowbridge, Warminster, Corsham, Melksham, Bradford-on-Avon and Bath, supporting homeowners, landlords and commercial clients alike.
Have a question we haven’t covered, or need an engineer? Contact our team or request a callback today.
Thank you for your enquiry, someone will get back in touch with you as soon as possible.
